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Career Opportunities at ITW EAE

ITW EAE works to foster an environment where our employees can grow and prosper through innovation, education and employee development. We’re always looking for energetic, creative, and motivated talent in many different disciplines, from engineering to sales and marketing to administration. Find your future with the leader in electronics manufacturing productivity, the ITW EAE family.

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Applications Engineer & CRM Support – Industrial Ovens

Posted: January 24, 2020
Location: Lakeville, MN

Position Purpose

Intermediate level position in the application engineering career field. The individual is required to have good customer interaction skills and should show the previous experience of interacting with customers, and project management expertise.  General knowledge of electrical/mechanical machinery, preferably in the heat processing or related industry is required.   The individual must have solid communication, time management and project management skills.  The successful candidate will be passionate about technology, thrive on customer interaction and have the ability to multi-task.  The position is responsible for providing timely creative applications support to customers and channel partners for the Despatch portfolio of products.  Responsible for supporting the Sales manager and data base through utilization of CRM (Sales Force).

Qualifications:

  • Bachelor’s Degree and 2-5 years technical sales and/or relevant technical experience
  • Engineering degree preferred

Skills Required:

  • Understanding of the heat processing or other capital equipment industry.  Knowledge of Electronics, Optical, Medical Device and materials markets desired.
  • Excellent verbal and written communication skills
  • Sales negotiation skills
  • Ability to work with people.

Essential function of the job (responsibilities):

Applications

  • Experience in applications engineering specific to capital equipment
  • Working knowledge of electrical/mechanical machinery
  • Knowledge of manufacturing engineering procedures.
  • Knowledge of factory information/automation systems (MES, FIS, SECS/GEM,…) is a plus.
  • Intermediate test and debug skills in hardware, software, and mechanics.
  • Strong written communications skills, including engineering test procedure, plans, reports and operating manuals.
  • Build relationships at Despatch / ITW EAE’s key customers
  • Assist Channel Partners (sales agents) in sales calls with customers at Despatch / ITW EAE sites and customer sites by presenting product features, functions and benefit’s
  • Work closely with existing and potential channel partners on opportunities and promote the Despatch product line offerings for solutions.
  • Identify gaps in equipment / options offering to primary markets. 
  • Provides Sales support to customers, prospects and Despatch / ITW EAE personnel
  • Evaluate product & service marketability in terms of customers’ technical needs
  • Remain current in industry trends and technical developments affecting target markets
  • Develop and maintain communications in a cooperative and professional manner with all levels of staff and customers 
  • Provide input into sales strategies as required (segmentation to target account)
  • Assist in the development of sales tools, including: Datasheets, ROI calculators, Product presentations, Application Notes, and Product Roadmap Presentations
  • Product and process-related sales channel training and ongoing capability communications (partnering with Marketing Services team).
  • RFQ Generation and Sales Order Preparation

CRM

  • Contribution to lead development and distribution of sales leads
  • CRM (Salesforce.com) workflow rules, process automation and report generation
  • CRM (Salesforce.com) liaison, administration and training
  • Monitor and enforce CRM processes and utilization
  • Integration of critical CRM applications (Conga, email, Action Grid)
  • Development and maintenance of quote templates and price-books
  • Performs other job-related duties and responsibilities as may be occasionally assigned

Physical requirements and working conditions:

Ability to travel      25%

ITW is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email ITW EAE Human Resouces to request assistance. No other requests will be acknowledged.

Send cover letter and resume to ITW EAE Human Resouces

Application Engineer I

Posted: January 9, 2020
Location: Camdenton, MO

Position Summary:

The Applications Engineer I position will incorporate level of competency in all areas of the Applications spectrum.  This includes the following:

  • Document and communicate cross-functional issues from the applications position
  • Create engineering test procedures and plans
  • Document and instruct personnel on engineering project specific to process application’s
  • Perform customer sales demonstrations and acceptances in-house or at customer site
  • Develop, distribute, and complete customer action items created at sales demo’s and acceptances
  • Assist with marketing promotions, product comparisons/benchmarks and feasibility studies for market development.
  • Perform on/offsite conduct customer training sessions.

Education/Experience Required:

B.S. in Engineering discipline with 0 -2 yrs. experience in engineering, or other technical discipline, or A.S. in Engineering Discipline with 2+ years’ experience in engineering and sales.

Essential Functions:

  • Develop and design the process, materials, and techniques for Electrovert and Vitronics Soltec equipment
  • Perform applications customer service through phone, written communication, as well as on-site
  • Perform design of experiments (DOE) to determine the best parameters for Electrovert and Vitronics Soltec equipment and how it applies to customer products
  • Experiment and develop new techniques, methods, trends, and processes
  • Publish and deliver papers to forums and customers promoting ITW EAE ELECTROVERT and VITRONICS SOLTEC
  • Attend seminars and forums on new trends in Semiconductor and SMT-document, instruct, and apply this information
  • General understanding of competitors equipment to best transfer applications for their equipment to Electrovert
  • And all other assigned duties

Working Conditions/Physical demands:

  • Office setting
  • Able to sit at a desk/PC for long stretches and able to use standard office equipment
  • Able to walk through production areas to address material concerns and identify opportunities for improvement
  • Ability to travel to other locations for meeting, seminars, training, etc...
  • This position requires 70% sitting, 25% standing and 5% lifting up to 10 pounds
  • Up to 50% travel will be required.

ITW is an equal opportunity/affirmation action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email ITW EAE Human Resources to request assistance. No other requests will be acknowledged.

Send cover letter and resume to ITW EAE Human Resources

Director, Global Product Management

Posted: November 12, 2019
Location: Lakeville, MN

Position Summary

As a result of the Division’s Front to Back results, this Director will be responsible for the strategic direction and execution of the various EAE Equipment products sold under the MPM, Camalot, Vitronics Soltec, Electrovert and Despatch brands.   This specifically includes the Product Management and Marketing Communications staff within the various business locations, globally.   This position will be responsible for bringing together these disparate businesses into a cohesive global organization with consistent programs, policies and procedures that enable product development, innovation and execution of roadmaps focused on enabling operational excellence and organic growth.   This role will report to the VP/GM of the Electronic Assembly Equipment Division and will be a key member of the Divisional leadership team.

This role will be responsible for Product Management and Marketing Communications staff in the following locations: Camdenton, MO, Franklin, MA, Lakeville, MN, Suzhou, China, and Oosterhout, Netherlands.

Essential Functions

  • Establish and execute strategic plans, organizational policies, and goals that drive short term profitability and long term growth by providing differentiated product, service and support.
  • Prepare and manage the annual budget for the business and insure alignment with the Division’s financial objectives.
  • Full P & L responsibility for the performance of the business segment.
  • Develop expert level competency in ITW’s Front-to-Back 80/20 Business Model and support its use in executing the business.
  • Develop and maintain a strong rapport with key customers and channel partners to understand customer needs, ensure satisfaction with our products, services and sales approach.
  • Quickly recognize business trends and establish corrective action and contingency plans as necessary to protect the business and meet financial obligations.
  • Keep abreast of competitive activity to understand and enhance the business’s position in the global market place.
  • Establish a results orientated management style that measures and evaluates individual performance against financial and business objectives. 
  • Attract, develop, and retain diverse talent within the business unit so as to ensure the competency level of all employees is sufficient to be fully effective in their roles.
  • Coordinate with the global functional teams in the business to ensure cross functional and cross geographic cooperation.
  • Determine the operational strategy to include identification of where and how EAE Equipment are promoted, sold, delivered and supported. 
  • Direct and coordinate the promotion of EAE Equipment to develop new markets, increase market share, and obtain competitive market position through thinking strategically, demonstrating entrepreneurialism, experimenting, and dealing effectively with a changing business climate.
  • Identify, assess, recommend and execute acquisitions of other businesses that either enhance our existing business or compliment it in ways that can broaden our market coverage.
  • Actively participates in creating a safe and positive work environment for all employees by ensuring employees are properly trained, safety requirements are effectively communicated, and safety hazards are identified and corrected.

Education and Experience

  • Bachelor’s degree with 7 – 10 years’ global business experience with manufacturing and/or service industries
  • Established track record of building high performing teams, streamlining business processes, leading cross-functional teams and successfully interfacing with direct and indirect sales force.
  • Excellent communication and presentation skills, both verbal and written.
  • Demonstrated sound business judgment and contributes to the strategic direction of the business.  Proven experience balancing short and long-term strategies to drive market penetration and growth; has a broad view of the business. Strong people leadership and personal effectiveness skills. Acts ethically and with integrity in all dealings.
  • Ability to assess talent and give clear, motivating, and constructive feedback.  Provide challenging assignments to facilitate individual development and succession planning.

Travel Requirements

Must be willing to travel as necessary to fulfill the job responsibilities.  Travel estimate for this position is estimated to be 15-30%.

ITW is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email ITW EAE Human Resources to request assistance. No other requests will be acknowledged.

Send cover letter and resume to ITW EAE Human Resources

 

 

Customer Support Engineer

Posted: November 4, 2019
Location: Oosterhout, the Netherlands

Position Summary:

This position interfaces regularly with external customers and distributors to assist with the fault isolation of ITW EAE products. Responsible for providing technical support, part identification and facilitate repairs/services in the field.  This position works to bring closure to the service jobs by tracking their progress and resolving logistic issues that prevent job closure.

Responsible:

  • This position will support Field Service Manager, Field Service Engineers, Third-party Service Representatives, and Technical Support areas. 
  • Provide Technical (fault isolation) Support to our customers on all ITW EAE products.
  • Responsible for communicating customer issues and escalating to appropriate teams as needed
  • Provide feedback to Product Support Specialist and engineering on high failure components
  • Review and recommend critical spare inventory
  • Log Out of Box Quality (OOBQ) issues reported by Field Service, 3rd party service partners or customers for factory quality review.
  • Coordinate prompt scheduling of on-site service work. Effectively coordinating with Field Service Manager to secure proper resources and validate/update division schedules
  • Perform installation/removal of company products (all systems, upgrades, modifications, and retrofits).
  • Perform quality repairs with minimum call-backs.
  • Perform/schedule Preventive Maintenance (PM) and systems checkouts.
  • Perform customer and distributor basic training on operation and basic maintenance of ITWEAE machines.
  • Support customer equipment acceptances at ITW EAE facility
  • Maintain calibration kits and calibration/verification knowledge.
  • Provide complete, accurate, and timely paperwork as required by the FS-SOP.
  • Provides training and limited direction to new employees on the team

Position Skills and Experience Requirements:

  • AA/AS Degree (BA/BS Desired) with 2 years’ experience, or 4+ years of technical support experience.
  • Training/certification in computer (IBM based), DOS, and MS Windows environments.
  • Training/certification in electro-mechanical assemblies and basic maintenance.
  • Excellent fault isolation ability.
  • Strong mechanical, electrical, and computer competency.
  • Strong customer sensitivity and relationship skills.
  • Understanding of customer retention concepts.
  • Conflict resolution and negotiation skills
  • MS Office
  • The ability to travel domestically and internationally up to 50% of the time.

 

ITW is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email ITW EAE Human Resources to request assistance. No other requests will be acknowledged.

Send cover letter and resume to ITW EAE Human Resources

 

 

Field Service Engineer (FSE)

Posted: November 4, 2019
Location: Germany

Position Summary:

The FSE performs technical work with minimal supervision by the Field Service Manager, maintains all aspects (Service related) of his/her account base and insures all company/departmental policies are complied with.

The scope of this position, within the normal Customer Support field routines, is to perform basic work by providing professional service to our customers.  Duties include system/retrofit installation/removal, troubleshooting, and repair of all company products.  Also includes maintenance of customer files, selling maintenance agreements, supporting sales and marketing and adhering to the Field Service Standard Operating Procedures (FS-SOP).

Responsibilities:

  • Perform installation/removal of company products (all systems, upgrades, modifications, and retrofits).
  • Perform quality repairs with minimum call-backs.
  • Perform/schedule Preventive Maintenance (PM) and systems checkouts.
  • Perform customer basic training on operation and basic maintenance of ITWEAE machines.
  • Maintain calibration kits and calibration/verification knowledge.
  • Handle customer issues through prompt problem appraisal, resolution, repairs, and follow-up.
  • Maintain system applications/SMT knowledge (if applicable).
  • Provide system installation in-service training.
  • Maintain a good rapport with customers. Sales Representatives, Sales Management, and peers.
  • Provide timely follow-up to telephone calls and commitments to others.
  • Maintain field inventory, parts usage, and timely return of defective parts.
  • Maintain customer (account) files and records.
  • Maintain manuals and publications issued by ITWEAE.
  • Provide complete, accurate, and timely paperwork as required by the FS-SOP.
  • Manage Call Activity transactions in accordance with FS and TSC SOPs.
  • Provide expense control as dictated by the FS-SOP and Field Service Management.
  • Reduce identified performance deficiencies.
  • Sell Service Contracts to standards as directed by higher management.
  • Participates in the specification and development of Customer Support Programs.
  • Represent ITWEAE as a true professional demonstrating pride in self, as well as in our organization(s).
  • Perform all other functions requested that are within the scope of this job, and as deemed necessary or appropriate by the Field Service Manager.

Position Skills and Experience Requirements:

  •  (Electrical) with 2 years’ experience.
  • Training (certification) in computers (IBM based), DOS, and MS Windows environments.
  • Training (certification) in mechanical/pneumatic assemblies and basic maintenance.
  • At least 2 years of Field Service experience (or equivalent).
  • Excellent fault isolation ability.
  • Strong mechanical, electrical, and computer competency.
  • Strong customer sensitivity and relationship skills.
  • Understanding of customer retention concepts.
  • Understanding of Account Based Field Management.

Physical requirements and working conditions:

This position requires that the candidate be able to lift 50-60 pounds without assistance and be able to bend into machinery without back restrictions.

Other Pertinent Qualifications- Candidate must have:

  • Valid (current) passport.
  • Valid Driver’s License
  • The ability to travel domestically and internationally up to 85% of the time.

ITW is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email ITW EAE Human Resources to request assistance. No other requests will be acknowledged.

Send cover letter and resume to ITW EAE Human Resouces

 

 

Electrical Engineer IV

Posted: September 26, 2019
Location: Hopkinton, MA

Position Purpose

Develops and applies advanced electronic engineering theories, methods and research techniques in the investigation and solution of complex and advanced technical problems.

Qualifications:

  • Bachelor of Science in Electrical Engineering / Technology, 15 - 18 years’ experience or
  • Bachelor of Science in Electrical Engineering / Technology, 10 - 12 years’ experience with 3 - 5 years industry experience
  • Masters of Science in Electrical Engineering, 10 - 12 years’ experience or
  • Masters of Science in Electrical Engineering, 8 - 10 years’ experience with 3 - 5 years industry experience

Skills Required:

  • Experience in the implementation and management of large-scale projects that include mechanical, electrical, software and technical documentation development, industrial equipment design is a plus
  • Strong mathematical skills, Physics skills and optical design is a plus
  • Strong PCB and circuit design for analog and digital circuits
  • Must have good written and verbal communication skills
  • Strong leadership qualities should include initiative, communications, team leadership, training and coaching skills
  • Working knowledge of industrial electronics, motion control devices, PC based control systems, power supplies, motor drives, amplifiers, mechanical assemblies, software development, manufacturing practices and technical documentation is required
  • Ability to design and layout power distribution panels
  • Working knowledge of electronic assembly process is a plus
  • Computer skills must include detailed knowledge of PC operation and PC construction, familiarity with USB and PCI bus is a plus.
  • Knowledge of CAD packages is required, SolidWorks, Pulsonix, Mentor Graphics, Orcad
  • Working knowledge of MRP system such as:  QAD MFG Pro
  • Ability use and operate test equipment such as Oscilloscopes, logic, Dynamic Signal, and spectrum analyzers, as well as other various pieces of test equipment.
  • Ability to measure, test and tune motion control systems for optimal mechanical behavior
  • Ability to create electrical and pneumatic schematics
  • Experience with system regulatory/compliance requirements and safety and immunity implementations is a plus
  • Experience with motion control systems – Galil is preferred
  • Component engineering experience is a plus

   Essential function of the job (responsibilities):

  • Directs projects or major phases of design projects and coordinates the efforts of technical support staff
  • Analyzes, evaluates and plans methods of approach and organizes means to achieve the solution of complex technical problems
  • Establishes and defines the theoretical basis and principles which should apply and the estimated time, expense and manpower for completion
  • Conducts investigations or tests of considerable complexity pertaining to the development of new designs, methods, materials or processes
  • Recommends corrections, in technical analysis and design to ensure project completion
  • Perform design and testing systems including PC based computer interfaces, motion control sizing of components and integration of them into standard systems
  • Selection of components
  • Light sub-assembly duties for prototype development
  • Completion of Engineering Documentation thru a controlled PCO or ECO release process
  • Provide information and technical support from Engineering to other departments
  • Specifies equipment, materials and supplies required for completion and implementation of technical projects
  • Design of simple to complex PCB’s with mixed analog and digital design.

 

Physical requirements and working conditions:

Normal working conditions involve seated computer work and occasional operation and work on Speedline equipment products.  Conditions include standing, 20%, bending and climbing over equipment, 10%, sitting at PC workstations, 50%, walking, 10%, light lifting of equipment or components up to 25 pounds, 10%

Travel up to 5% - 20% including international travel.

 

ITW is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email ITW EAE Human Resouces to request assistance. No other requests will be acknowledged.

Send cover letter and resume to ITW EAE Human Resouces

 

 

 

Posted: February 13, 2019
Location: Hopkinton, MA

Position Summary:

This position interfaces regularly with external customers and distributors to assist with the fault isolation of ITW EAE products. Responsible for providing technical support (telephone, email and face to face), part identification and facilitate repairs/services in the field. 

Responsible:

  • This position will support Field Service Manager, Field Service Engineers, Third-party Service Representatives, and Technical Support areas.
  • Provide Technical (fault isolation) Support to our customers on all MPM Stencil Printing Devices and/or CAMALOT products.
  • Responsible for communicating customer issues and escalating to appropriate teams as needed.
  • Provide feedback to Product Support Specialist and engineering on high failure components.
  • Review and recommend critical spare inventory.
  • Log Out of Box Quality (OOBQ) issues reported by Field Service, 3rd party service partners or customers for factory quality review.
  • Coordinate prompt scheduling of on-site service work. Effectively coordinating with Field Service Manager to secure proper resources and validate/update division schedules.
  • Perform all other functions requested that are within the scope of this job, and as deemed necessary or appropriate by the organization manager.

Position Skills and Experience Requirements:

  • AA/AS Degree (BA/BS Desired) with 2 years’ experience, or 4+ years of technical support experience.
  • Training/certification in computer (IBM based), DOS, and MS Windows environments.
  • Training/certification in electro-mechanical assemblies and basic maintenance.
  • Excellent fault isolation ability.
  • Strong mechanical, electrical, and computer competency.
  • Strong customer sensitivity and relationship skills.
  • Understanding of customer retention concepts.
  • Conflict resolution and negotiation skills.
  • MS Office
  • The ability to travel domestically and internationally up to 15% of the time.

ITW is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email ITW EAE Human Resouces to request assistance. No other requests will be acknowledged.

Send cover letter and resume to ITW EAE Human Resouces

 


 

Key Account Manager Automotive

Posted: October 26, 2018
Location: Oosterhout, the Netherlands

Position Summary:

The Key Account Manager will report to Key Account Director and will be responsible for managing EAE’s relationships with our major Automotive key accounts.  This role is responsible for developing and implementing account strategies to defend and profitably grow the business at EAE’s key accounts.  This role collaborates with indirect channels of Representatives and Distributors and EAE support functions to support existing business and win new business.

The scope of this role will involve the successful working relationships with customer’s procurement, quality, and operations and will lead/support cross functional teams who work closely with engineering by utilizing the ITW Innovation framework to develop new products, address customer pain points, and simplify and improve existing product offerings. 

Responsibilities:

  • Execute and deliver on sales objectives consistent with ITW’s 80/20 principles and based on the Annual and Long Range Plans.
  • Develop and implement a business plan for key accounts.
  • Lead teams to develop specific account sales and marketing strategies to win business.
  • Provide feedback on competitive situations and develop appropriate strategies to win.
  • Work with Sales, Product Management, and Engineering on customer research, project selection, innovation, and product management (inventory management, obsolescence, etc.).
  • Work with Account Managers in other geographies to coordinate worldwide account activities.
  • Network effectively both inside and outside the organization.
  • Understand and communicate global value proposition of ITW EAE.
  • Must be able to foster, communicate and exemplify the culture and values of ITW; act with integrity and trust and shared risk and operate with simplicity.

Position Skills and Experience Requirements:

  • A strong competitive drive to win balanced with the ability to work directly, and through teammates, to implement key strateiges.
  • Demonstrated ability to build and manage relationships at a complex multi-million dollar customer across varying customer functions and levels.
  • Demonstrated ability to establish and implement a plan to improve/grow an account through winning new business and managing cost reduction and obsolescence initiatives.
  • Understanding of financials including working knowledge of budgeting and forecasting.
  • Strong business analytical skills and mechanical and/or electrical engineering and/or technical experience is a plus.
  • Bachelor’s Degree is required or equivalent ITW experience.
  • Proficient computer skills – MS Office (PowerPoint, Excel, Word, Outlook, etc.).
  • Must be a team player with excellent interpersonal and relationship building skills.
  • Excellent verbal, written, interpersonal, communication and presentation skills with experience in communicating and working with a remote team.
  • Proven time management, prioritization abilities and demonstrated strong project management skills.
  • Must possess decision making skills necessary to flourish in an ambiguous environment.
  • Must be able to travel domestic and international, more than 50%.
  • Takes initiative; able to function independently and make independent decisions.
  • Proven thought leadership capabilities, innovative thinking skill set and the ability to drive change.

ITW is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email ITW EAE Human Resouces to request assistance. No other requests will be acknowledged.

Send cover letter and resume to ITW EAE Human Resouces