Find Your Future at ITW EAE

Find growth and opportunity for leadership as a part of the diverse ITW EAE team. Come win with us!

Career Opportunities at ITW EAE

ITW EAE works to foster an environment where our employees can grow and prosper through innovation, education and employee development. We’re always looking for energetic, creative, and motivated talent in many different disciplines, from engineering to sales and marketing to administration. Find your future with the leader in electronics manufacturing productivity, the ITW EAE family.

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AR Collections Specialist

Posted: June 14, 2018
Location: Hopkinton, MA

Department: Finance

Position Reports to: Accounting Manager

ITW Description:

ITW Electronics Assembly Equipment (EAE) Division is the world leading manufacturer of robotic capital equipment for the Electronic Assembly market.  Comprised of four brands, the division designs, develops and manufactures capital equipment used in the assembly Printed Circuit Boards (PCB’s) for the Cell Phone, Automotive, Medical, Industrial and Military markets. In 2014 ITW EAE had revenues of $228M with a long-range plan to achieve $375M by 2018.  

Founded in 1912, ITW (NYSE: ITW) is a global industrial company centered on a differentiated and proprietary business model. The company’s seven industry-leading segments leverage the ITW Business Model to generate solid growth with best-in-class margins and returns in markets where highly innovative, customer focused solutions are required. ITW’s more than 48,000 dedicated colleagues around the world thrive in our decentralized, entrepreneurial culture. In 2016, the company achieved revenues of $13.6 billion and an Operating Income of 22.5%, with roughly half coming from outside North America. To learn more, please visit www.itw.com.

Position Purpose:

The position is responsible for collections of outstanding accounts receivable dollars from the existing customer base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.

The position is responsible for the following:

  • Reviewing open accounts for collection efforts.
  • Making outbound collection calls in a professional manner while keeping and improving customer relations.
  • Resolves customer-billing issues
  • Collect customer payments in accordance with payment due dates.
  • Identify issues attributing to account delinquency and discuss them with management.
  • Review and monitor assigned accounts and all applicable collection reports.
  • Provide timely follow-up on payment arrangements.

Qualifications:

  • Bachelor degree required
  • The ideal candidate for this position will have a minimum of 5 years of corporate collections experience including interaction with a large customer base
  • Manufacturing experience a plus

Skills Required:

  • Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel) is required
  • Proficiency working with ERP systems
  • Ability to work independently and to adapt to a fast-changing environment.
  • The position requires excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
  • Must have attention to detail with an eye for accuracy.
  • Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
  • Other special projects as required at the direction of Corporate and / or the Controller.
  • Maintain a neat, safe and orderly work environment for yourself, department and facility

Physical requirements and working conditions:

  • Office setting.
  • Able to sit at a desk/PC for long stretches of time and be able to use standard office equipment.

ITW is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email jsoares@itweae.com to request assistance. No other requests will be acknowledged.

Field Service Engineer (FSE)

Posted: June 12, 2018
Location:

Department:  ITW EAE Customer Service and Support, via its designated Mexico Contractor.

Location:  Field, Mexico based

ITW Description:

ITW Electronics Assembly Equipment (EAE) Division is the world leading manufacturer of robotic capital equipment for the Electronic Assembly market.  Comprised of four brands, the division designs, develops and manufactures capital equipment used in the assembly Printed Circuit Boards (PCB’s) for the Cell Phone, Automotive, Medical, Industrial and Military markets. In 2014 ITW EAE had revenues of $228M with a long-range plan to achieve $375M by 2018.  

Founded in 1912, ITW (NYSE: ITW) is a global industrial company centered on a differentiated and proprietary business model. The company’s seven industry-leading segments leverage the ITW Business Model to generate solid growth with best-in-class margins and returns in markets where highly innovative, customer focused solutions are required. ITW’s more than 48,000 dedicated colleagues around the world thrive in our decentralized, entrepreneurial culture. In 2016, the company achieved revenues of $13.6 billion and an Operating Income of 22.5%, with roughly half coming from outside North America. To learn more, please visit www.itw.com.

Position Purpose:

The FSE performs technical work with minimal supervision by the Field Service Manager, maintains all aspects (Service related) of his/her account base and insures all company/departmental policies are complied with.

The scope of this position, within the normal Customer Support field routines, is to perform basic work by providing professional service to our customers.  Duties include system/retrofit installation/removal, troubleshooting, and repair of all company products.  Also includes maintenance of customer files, selling maintenance agreements, supporting sales and marketing and adhering to the Field Service Standard Operating Procedures (FS-SOP).

The position is responsible for the following:

  • Perform installation/removal of company products (all systems, upgrades, modifications, and retrofits).
  • Perform quality repairs with minimum call-backs.
  • Perform/schedule Preventive Maintenance (PM) and systems checkouts.
  • Perform customer basic training on operation and basic maintenance of ITWEAE machines.
  • Maintain calibration kits and calibration/verification knowledge.
  • Handle customer issues through prompt problem appraisal, resolution, repairs, and follow-up.
  • Maintain system applications/SMT knowledge (if applicable).
  • Provide system installation in-service training.
  • Maintain a good rapport with customers. Sales Representatives, Sales Management, and peers.
  • Provide timely follow-up to telephone calls and commitments to others.
  • Maintain field inventory, parts usage, and timely return of defective parts.
  • Maintain customer (account) files and records.
  • Maintain manuals and publications issued by ITWEAE.
  • Provide complete, accurate, and timely paperwork as required by the FS-SOP.
  • Manage Call Activity transactions in accordance with FS and TSC SOPs.
  • Provide expense control as dictated by the FS-SOP and Field Service Management.
  • Reduce identified performance deficiencies.
  • Sell Service Contracts to standards as directed by higher management.
  • Participates in the specification and development of Customer Support Programs.
  • Represent ITWEAE as a true professional demonstrating pride in self, as well as in our organization(s).
  • Perform all other functions requested that are within the scope of this job, and as deemed necessary or appropriate by the Field Service Manager.

Qualifications:

  • AA/AS Degree (Electrical) with 2 years’ experience, or 5 years’ experience if military.
  • Training (certification) in computers (IBM based), DOS, and MS Windows environments.
  • Training (certification) in mechanical/pneumatic assemblies and basic maintenance.
  • At least 2 years of Field Service experience (or equivalent).

Skills Required:

  • Excellent fault isolation ability.
  • Strong mechanical, electrical, and computer competency.
  • Strong customer sensitivity and relationship skills.
  • Understanding of customer retention concepts.
  • Understanding of Account Based Field Management.

Physical requirements and working conditions:

This position requires that the candidate be able to lift 50-65 pounds without assistance and be able to bend into machinery without back restrictions.

Other Pertinent Qualifications- Candidate must have:

  • Valid (current) MX passport.
  • Valid MX Driver’s License.
  • Valid USA Travel Visa.
  • The ability to travel domestically 85% of the time.
  • Proficiency in English.
  • Open to relocation within Mexico.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, age, or any other characteristic protected by law.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email jsoares@itweae.com to request assistance. No other requests will be acknowledged.

Technical Support Specialist II

Posted: June 12, 2018
Location:

Position:  Technical Support Specialist II 

Department:  ITW EAE Customer Service and Support

Position Reports to:  Manager, Technical Support Center

Location:  Guadalajara, Mexico

ITW Description:

ITW Electronics Assembly Equipment (EAE) Division is the world leading manufacturer of robotic capital equipment for the Electronic Assembly market.  Comprised of four brands, the division designs, develops and manufactures capital equipment used in the assembly Printed Circuit Boards (PCB’s) for the Cell Phone, Automotive, Medical, Industrial and Military markets. In 2014 ITW EAE had revenues of $228M with a long-range plan to achieve $375M by 2018.  

Founded in 1912, ITW (NYSE: ITW) is a global industrial company centered on a differentiated and proprietary business model. The company’s seven industry-leading segments leverage the ITW Business Model to generate solid growth with best-in-class margins and returns in markets where highly innovative, customer focused solutions are required. ITW’s more than 48,000 dedicated colleagues around the world thrive in our decentralized, entrepreneurial culture. In 2016, the company achieved revenues of $13.6 billion and an Operating Income of 22.5%, with roughly half coming from outside North America. To learn more, please visit www.itw.com.

Division Description:

ITW Electronics Assembly Equipment (EAE) Division is made up of four brands strongly recognized by Contract Manufacturers and OEM’s in the Electronics and Industrial Markets.  The Division designs, develops and assembles capital equipment primarily used in the assembly process of Printed Circuit Boards (PCB’s) and other industrial applications. In 2016 these companies had revenues above $200M and is positioned for above market rates of growth.  

Position Summary:

This position interfaces regularly with external customers and distributors to assist with the fault isolation of ITW EAE products. Responsible for providing technical support (telephone, email and face to face), part identification and facilitate repairs/services in the field. 

Responsible:

  • This position will support Field Service Manager, Field Service Engineers, Third-party Service Representatives, and Technical Support areas. 
  • Provide Technical (fault isolation) Support to our customers on all ITW EAE products.
  • Responsible for communicating customer issues and escalating to appropriate teams as needed.
  • Provide feedback to Product Support Specialist and engineering on high failure components.
  • Review and recommend critical spare inventory.
  • Log Out of Box Quality (OOBQ) issues reported by Field Service, 3rd party service partners or customers for factory quality review.
  • Coordinate prompt scheduling of on-site service work. Effectively coordinating with Field Service Manager to secure proper resources and validate/update division schedules.

Position Skills and Experience Requirements:

  • AA/AS Degree (BA/BS Desired) with 2 years’ experience, or 4+ years of technical support experience.
  • Training/certification in computer (IBM based), DOS, and MS Windows environments.
  • Training/certification in electro-mechanical assemblies and basic maintenance.
  • Excellent fault isolation ability.
  • Strong mechanical, electrical, and computer competency.
  • Strong customer sensitivity and relationship skills.
  • Understanding of customer retention concepts.
  • Conflict resolution and negotiation skills.
  • MS Office
  • The ability to travel domestically and internationally up to 15% of the time.

ITW is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email jsoares@itweae.com to request assistance. No other requests will be acknowledged.

Posted: March 20, 2018
Location: Camdenton, MO

Position Summary:

The position reports to the IT Director and will be a hands-on Information Technology manager with diversified Information Technology and operational management experience with demonstrated skills in network, and hardware support and more. Will handle a variety of projects to support and improve the organization's network systems, hardware and software infrastructure.

Ability to define, plan and execute

  • global active directory consolidation initiative to support the integration and upgrade of disparate regional infrastructure and networks.

  • Infrastructure consolidation and upgrade to meet current and future business needs

  • A global VPN solution

Responsibilities:

  • Execute and deliver and on account sales objective consistent with ITW’s 80/20 principles and based on the Annual and Long Range Plans.

  • Develop and implement a business plan for regional accounts.

  • Lead teams to develop specific account sales and marketing strategies to win business.

  • Manage and foster indirect channel relationships to coordinate needs of business and regional customers.

  • Provide feedback on competitive situations and develop appropriate strategies to win.

  • Work with Sales, Product Management, and Engineering on customer research, project selection, innovation, and product management (inventory management, obsolescence, etc.).

  • Work with Account Managers in other geographies to coordinate worldwide account activities.

  • Network effectively both inside and outside the organization.

  • Understand and communicate global value proposition of ITW EAE.

  • Must be able to foster, communicate and exemplify the culture and values of ITW; act with integrity and trust and shared risk and operate with simplicity.

Position Skills and Experience Requirements:

  • A strong competitive drive to win balanced with the ability to work directly, and through teammates, to implement key strateiges

  • Bachelor’s degree in Computer Science with 5+ years’ experience in information technology management

  • Strong business analytical skills and mechanical and/or electrical engineering and/or technical experience is a plus

  • Experience with Windows 7 and 10, Outlook 2016, Remote Access support (i.e. VPN and Wireless), Microsoft office productivity tools (2016), web-based applications, TCP/IP, VMWare, Net App, WatchGuard, Backup exec, Tape libraries, Cisco and HP switches, multi-function printers

  • Must be a team player with excellent interpersonal and relationship building skills

  • Excellent verbal, written, interpersonal, communication and presentation skills with experience in communicating and working with a remote team

  • Proven time management, prioritization abilities and demonstrated strong project management skills

  • Must possess decision making skills necessary to flourish in an ambiguous environment

  • Takes initiative; able to function independently and make independent decisions

  • Proven thought leadership capabilities, innovative thinking skill set and the ability to drive change

 

ITW is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email jsoares@itweae.com to request assistance. No other requests will be acknowledged.