Find Your Future at ITW EAE

Find growth and opportunity for leadership as a part of the diverse ITW EAE team. Come win with us!

Career Opportunities at ITW EAE

ITW EAE works to foster an environment where our employees can grow and prosper through innovation, education and employee development. We’re always looking for energetic, creative, and motivated talent in many different disciplines, from engineering to sales and marketing to administration. Find your future with the leader in electronics manufacturing productivity, the ITW EAE family.

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Mechanical Engineer II

Posted: May 1, 2019
Location: Lakeville, MN

Position Purpose (general summary of this position):

This position supports Despatch Thermal Processing Technology, specifically high performance industrial ovens and other thermal products.  This individual performs mechanical engineering assignments of wide complexity under general direction with considerable discretion as to work details.  Designs, fabricates, modifies and evaluates complex mechanical and electromechanical devices or systems.  Performs developmental and/or test work which requires a comprehensive knowledge of mechanical engineering theory and design. Analyzes, develops and recommends design approaches necessary to meet production requirements for new or improved products and/or processes.

Skills Required:

  • BS in Mechanical Engineering and 2-4 years’ experience
  • Industrial heat processing experience, including heat transfer and thermodynamics, is required
  • Precision machine design experience is required
  • Sheet metal design and fabrication experience is required
  • Experience with Solidworks CAD package - experience with additional CAD packages such as Mechanical Desktop or ProEngineer is a plus
  • Must have good written and verbal communication skills.
  • Computer skills should include basic PC operation within a MS Windows environment.  Specific application experience includes MS Word and Excel. 

Essential Functions of the Job (responsibilities):

  • Maintains full responsibility for planning, organizing and conducting technical projects within the design, fabrication, modification and evaluation of mechanical and electromechanical apparatus, components and processes.
  • Conceives and plans projects involving exploration of product and/or process problems, definition and selection of new concepts and approaches to the design or development of new or improved products and processes.
  • Conducts independent technical investigations involving the application of a wide variety of mechanical engineering principles in the origination or modification of materials, components or process specifications and requirements. 

Physical Requirements and Working Conditions:

Normal working conditions involve seated computer work and occasional operation and work on company equipment/products.

ITW is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

Send cover letter and resume to ITW EAE Human Resouces

 


 

Field Service Engineer (FSE)

Posted: April 25, 2019
Location: Varies

The FSE performs technical work with minimal supervision by the Field Service Manager, maintains all aspects (Service related) of his/her account base and insures all company/departmental policies are complied with.

The scope of this position, within the normal Customer Support field routines, is to perform basic work by providing professional service to our customers.  Duties include system/retrofit installation/removal, troubleshooting, and repair of all company products.  Also includes maintenance of customer files, selling maintenance agreements, supporting sales and marketing and adhering to the Field Service Standard Operating Procedures (FS-SOP).

Responsibilities:

  • Perform installation/removal of company products (all systems, upgrades, modifications, and retrofits).
  • Perform quality repairs with minimum call-backs.
  • Perform/schedule Preventive Maintenance (PM) and systems checkouts.
  • Perform customer basic training on operation and basic maintenance of ITWEAE machines.
  • Maintain calibration kits and calibration/verification knowledge.
  • Handle customer issues through prompt problem appraisal, escalation, resolution, repairs, and follow-up.
  • Maintain system applications/SMT knowledge (if applicable).
  • Provide system installation in-service training.
  • Maintain a good rapport with customers, Sales Representatives, Sales Management, and peers.
  • Provide timely follow-up to telephone calls and commitments to others.
  • Maintain field inventory, parts usage, and timely return of defective parts.
  • Review and provide feedback on manuals and publications issued by ITWEAE.
  • Provide complete, accurate, and timely field service reports including OOBQ issues
  • Provide expense control as dictated by the FS-SOP and Field Service Management.
  • Reduce identified performance deficiencies.
  • Sell Service Contracts to standards as directed by higher management.
  • Participates in the specification and development of Customer Support Programs.
  • Represent ITWEAE as a true professional demonstrating pride in self, as well as in our organization(s).
  • Support factory acceptance testing (at ITW EAE factory) or customer field acceptance testing as required.
  • Perform all other functions requested that are within the scope of this job, and as deemed necessary or appropriate by the Field Service Manager.

Position Skills and Experience Requirements:

  • AA/AS Degree (Electrical) with 2 years’ experience, or 5 years’ experience if military.
  • Training (certification) in computers (IBM based), DOS, and MS Windows environments.
  • Training (certification) in mechanical/pneumatic assemblies and basic maintenance.
  • At least 2 years of Field Service experience (or equivalent).
  • Excellent fault isolation ability.
  • Strong mechanical, electrical, and computer competency.
  • Strong customer sensitivity and relationship skills.
  • Understanding of customer retention concepts.
  • Understanding of Account Based Field Management.

Physical requirements and working conditions:

This position requires that the candidate be able to lift 50-60 pounds without assistance and be able to bend into machinery without back restrictions.

Other Pertinent Qualifications- Candidate must have:

  • Valid (current) passport.
  • Valid U.S. Driver’s License (and Canadian, Mexican, or Puerto Rican if appropriate).
  • The ability to travel domestically and internationally up to 85% of the time.

Send cover letter and resume to ITW EAE Human Resouces

 


 

Posted: February 13, 2019
Location: Hopkinton, MA

Position Summary:

This position interfaces regularly with external customers and distributors to assist with the fault isolation of ITW EAE products. Responsible for providing technical support (telephone, email and face to face), part identification and facilitate repairs/services in the field. 

Responsible:

  • This position will support Field Service Manager, Field Service Engineers, Third-party Service Representatives, and Technical Support areas.
  • Provide Technical (fault isolation) Support to our customers on all MPM Stencil Printing Devices and/or CAMALOT products.
  • Responsible for communicating customer issues and escalating to appropriate teams as needed.
  • Provide feedback to Product Support Specialist and engineering on high failure components.
  • Review and recommend critical spare inventory.
  • Log Out of Box Quality (OOBQ) issues reported by Field Service, 3rd party service partners or customers for factory quality review.
  • Coordinate prompt scheduling of on-site service work. Effectively coordinating with Field Service Manager to secure proper resources and validate/update division schedules.
  • Perform all other functions requested that are within the scope of this job, and as deemed necessary or appropriate by the organization manager.

Position Skills and Experience Requirements:

  • AA/AS Degree (BA/BS Desired) with 2 years’ experience, or 4+ years of technical support experience.
  • Training/certification in computer (IBM based), DOS, and MS Windows environments.
  • Training/certification in electro-mechanical assemblies and basic maintenance.
  • Excellent fault isolation ability.
  • Strong mechanical, electrical, and computer competency.
  • Strong customer sensitivity and relationship skills.
  • Understanding of customer retention concepts.
  • Conflict resolution and negotiation skills.
  • MS Office
  • The ability to travel domestically and internationally up to 15% of the time.

ITW is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

Send cover letter and resume to ITW EAE Human Resouces

 


 

Key Account Manager Automotive

Posted: October 26, 2018
Location: Varies

Position Summary:

The Key Account Manager will report to Key Account Director and will be responsible for managing EAE’s relationships with our major Automotive key accounts.  This role is responsible for developing and implementing account strategies to defend and profitably grow the business at EAE’s key accounts.  This role collaborates with indirect channels of Representatives and Distributors and EAE support functions to support existing business and win new business.

The scope of this role will involve the successful working relationships with customer’s procurement, quality, and operations and will lead/support cross functional teams who work closely with engineering by utilizing the ITW Innovation framework to develop new products, address customer pain points, and simplify and improve existing product offerings. 

Responsibilities:

  • Execute and deliver on sales objectives consistent with ITW’s 80/20 principles and based on the Annual and Long Range Plans.
  • Develop and implement a business plan for key accounts.
  • Lead teams to develop specific account sales and marketing strategies to win business.
  • Provide feedback on competitive situations and develop appropriate strategies to win.
  • Work with Sales, Product Management, and Engineering on customer research, project selection, innovation, and product management (inventory management, obsolescence, etc.).
  • Work with Account Managers in other geographies to coordinate worldwide account activities.
  • Network effectively both inside and outside the organization.
  • Understand and communicate global value proposition of ITW EAE.
  • Must be able to foster, communicate and exemplify the culture and values of ITW; act with integrity and trust and shared risk and operate with simplicity.

Position Skills and Experience Requirements:

  • A strong competitive drive to win balanced with the ability to work directly, and through teammates, to implement key strateiges.
  • Demonstrated ability to build and manage relationships at a complex multi-million dollar customer across varying customer functions and levels.
  • Demonstrated ability to establish and implement a plan to improve/grow an account through winning new business and managing cost reduction and obsolescence initiatives.
  • Understanding of financials including working knowledge of budgeting and forecasting.
  • Strong business analytical skills and mechanical and/or electrical engineering and/or technical experience is a plus.
  • Bachelor’s Degree is required or equivalent ITW experience.
  • Proficient computer skills – MS Office (PowerPoint, Excel, Word, Outlook, etc.).
  • Must be a team player with excellent interpersonal and relationship building skills.
  • Excellent verbal, written, interpersonal, communication and presentation skills with experience in communicating and working with a remote team.
  • Proven time management, prioritization abilities and demonstrated strong project management skills.
  • Must possess decision making skills necessary to flourish in an ambiguous environment.
  • Must be able to travel domestic and international, more than 50%.
  • Takes initiative; able to function independently and make independent decisions.
  • Proven thought leadership capabilities, innovative thinking skill set and the ability to drive change.

ITW is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

Send cover letter and resume to ITW EAE Human Resouces