To keep pace with market demands, ITW EAE – Camalot, Electrovert, MPM and Vitronics Soltec are continually developing new technology and products. As we introduce new products older platforms enter a decline. Product platforms planning is essential to provide an orderly phase out of support and to enable the correct level of support for the next generation of products.
ITW EAE – Camalot, Electrovert, MPM and Vitronics Soltec operates with a 3 phase level of support which is managed by Product Management.
A product is considered in this phase if the model is currently in production. Full support is available including parts, technical support, field service, upgrades and training. Engineering engagement on enhancements, upgrades and specials is active.
A product is considered to be in the Stability phase if the model is not currently manufactured but is still within 1 to 7 years of the last date of manufacturing. Design changes will more than likely be suspended on this platforms depending on activity and technology.
Full support including parts, technical support, and field service. Training is available but may be limited as ITW EAE technical facilities may not maintain inventory. Onsite customer training will be available. Engineering support will be available on existing functionality and replacement parts, and standard upgrades. All new upgrades and special requests will be reviewed on a case by case basis to determine feasibility.
A product enters this phase after 7 years since the last manufactured date. Parts supply, technical support, and training will continue on a best effort basis and system upgrades will be suspended.
Click here for current Archived List