Support Programs

ITW EAE has a number of programs in place to support our customers, to keep their equipment up and running 24/7 and delivering the highest possible yields all the time. These programs range from on-site technical support to spare parts to extended service contracts. All are designed with the customer’s best interests in mind. We’re committed to helping our customers obtain the best value and performance for their investment in our products over the life of their machines.

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On-Site Service Support

Our team of qualified and experienced Field Service Engineers is available for on-site maintenance and repair support. Operating from our regional offices worldwide, they’re on call to help you solve manufacturing problems.

Preventive Maintenance

Our Preventative Maintenance program helps you avoid costly downtime by stabilizing and optimizing the performance of your equipment. The program covers cleaning, lubrication, and calibration of all critical functions – ensuring optimal performance and maximum productivity. 

Protection PLUS Program

Maximize the availability of your production assets with ITW EAE’s Protection Plus program. Our most comprehensive service plan provides complete coverage for all your equipment needs.

Software

ITW EAE’s powerful and advanced software drives the world-leading performance of ITW EAE equipment.

Upgrades

Occasional upgrades in hardware and software, when they become available, keep your ITW EAE equipment running at optimal performance and able to handle emerging assembly challenges.